Refund policy

The BrimBreeze Guarantee

We want you to love your BrimBreeze hat as much as we do. If something isn't quite right, we’re here to make it right.

Easy Returns & Exchanges

  • 30-Day Window: You have 30 days from the date of delivery to return or exchange your item.

  • Condition: To be eligible for a return, your hat must be unused, unwashed, and in its original packaging.

  • Start a Return: Simply email us at support@brimbreeze.com with your order number and the reason for the return. We’ll walk you through the process from there.

Refunds & Processing

  • Inspection: Once we receive and inspect your returned item, we’ll send you an email to let you know the status of your refund.

  • Timeline: Approved refunds are processed back to your original payment method within 5–10 business days.

  • Shipping Costs: Please note that original shipping costs are non-refundable unless the return is due to a defect or an error on our part.

Damaged or Defective Items

  • Report Fast: If your hat arrives damaged or has a manufacturing defect, please reach out within 7 days of delivery.

  • Send a Photo: Include a quick photo of the issue in your email to support@brimbreeze.com.

  • Your Choice: We will happily send a replacement or issue a full refund—whatever works best for you.

Need Help?

Have a question about your order or our cooling technology? Shoot us an email at support@brimbreeze.com. We’re a small team, but we typically respond within 1–2 business days.